<%@LANGUAGE="JAVASCRIPT" CODEPAGE="65001"%> QuickBooks Tanzania | Training, Support

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:: Support for QuickBooks and PayEasy ::

Assure trouble-free implementation, use and upgrading of your QuickBooks and PayEasy with our Support Agreements.

We deliver Quick, Easy and Professional assistance through Phone, Email, Skype and Remote Access.

We have several tools available to diagnose and fix your QuickBooks program and data files.

If we need access to your data file, you may want us to complete a Non Disclusure Agreement.
Download a sample NDA.

Contact Us
 
  • Service and maintenance
  • Support Agreements
  • Support by Internet
  • QuickBooks Tools
  • No Disclosure Agreement

Of course you want your software to run well, with a smooth introduction into your organisation, followed by a trouble free use after that.

  • When purchasing QuickBooks versions Pro, Premier, Accountant, and PayEasy software, you are covered by a three months free technical support plan.
     
  • QuickBooks version Enterprise Solutions is covered by a six months free technical support plan after purchasing.

  • To supplement the initial technical support, we offer Support Agreements:
    • Assurance Standard
    • Assurance Plus
    • Assurance All-in

  • We also offer support on an hourly basis. This will almost always be more expensive than an annual Support Agreement.

QuickBooks Assurance Standard Assurance Plus Assurance All-in
Assist by phone, email, and file uploads. tick tick tick
Assist by Remote Access.   tick tick
Assist multiple users.     tick
Assist with accounting issues.     tick
Support instances per month. 3 5 8
Price USD p.a. VAT incl. 106 165 424
  Request
Proforma
Request
Proforma
Request
Proforma

 

PayEasy Assurance Standard Assurance Plus Assurance All-in
Free updates. tick tick tick
Assist by phone, email, and file uploads. tick tick tick
Assist by Remote Access.   tick tick
Support multiple company files.     tick
Assist with payroll accounting issues.     tick
Support instances per month. 3 5 8
Price USD p.a. VAT incl. 85 145 205
  Request
Proforma
Request
Proforma
Request
Proforma

 



Email

Contact us on info@quickbooks.co.tz

Email

Upload

To upload your data file to us, request a link at info@quickbooks.co.tz

Upload data file

Note that the maximum file size is 200MB. To find the location and name of your data file:

  • In QuickBooks: Press F2, see under "File Information".
  • In PayEasy: at all times it is displayed along the top of the PayEasy application window:

    File name

In the above example, "DataPE.mde" is the data file, located in folder "c:\PayEasy." The name of your data file and folder may differ.

Remote Access.

After you have agreed with our help desk on using remote access, please do the following:

RemoteAccess
  1. Download and Run "QuickBooks QuickSupport". (5.2MB)
  2. Inform us of the ID number and Password that QuickBooks QuickSupport displays.
  3. Keep your PC running while we access it.

 


QuickBooks File Doctor (27.3 MB) QBFD.exe
Clean Install Tool (894 KB) Clean Install Tool.exe

QuickBooks Install Diagnostic Tool (21.3 MB)

QuickBooksInstallDiagnosticTool.exe
QuickBooks Component Repair Tool (29.6 MB) QB_Component_Repair_Tool.exe
QuickBooks Net Tool (1.69 MB) QuickBooks Nettool.exe

 

   

To protect your confidential information when sending us your data files, download the Non Disclosure Agreement here.

Fill in your organization's name and address, and sign below Disclosing Party. Scan the NDA and attach-send it to info@quickbooks.co.tz. We will sign below Receiving Party and send you one copy of the completed NDA.

NDA